The client is a corporate lodging agency with a traditional approach to handling business. They were looking for transforming their process digitally. We transformed their whole business process into a digital space where their reservation agent, client, and the facility would use the system and complete the life cycle of one corporate reservation.
The client managed the reservations Excel so our team at Theta had to understand the overall business process from their Excel sheets.
The client maintained the reservations through traditional means — telecalls and emails. We had to convert the whole business from the traditional way to the digital way.
Each reservation agent was overloaded with requests for reservations. There was no proper process set for getting requests and managing payments. Theta was tasked with setting the proper distribution of incoming requests to every reservation agent logically.
We had to ensure that no reservation agent will be overloaded and every agent gets enough requests that can be maintained and managed properly.
Created a web-based application for reservation agents so that they manage the whole reservation process in a more efficient way.
Created a mobile app for the customers to smoothen their reservation process. Instead of making telecalls or writing emails, they can directly book their rooms via the app.
30% Increase in online reservations instead of traditional means like email or phone calls.
25% Increase in engagement and reservations per day, per agent.
